At CTN Health Group, we place great importance on protecting the personal data of all individuals who visit our website or benefit from our health tourism consultation, referral, and coordination services.
This Privacy Policy explains how personal information collected by us is processed, stored, protected, and, when necessary, shared with relevant parties.
CTN Health Group is not a healthcare institution that directly performs medical diagnoses, treatments, or surgical procedures. We provide consultation, referral, and organizational support by connecting our clients with appropriate authorized healthcare institutions and qualified medical professionals.
1. Information Collected
CTN Health Group may collect the following types of information to respond to client inquiries, provide appropriate consultation services, and coordinate health tourism processes.
1.1. Personal Information
First and last name
Phone number
Email address
Messages submitted through contact forms
Consultation and appointment requests
Preferences regarding requested healthcare services
Photographs submitted for preliminary hair transplantation assessments
Health-related information voluntarily provided by clients
Information required for travel, transfer, and accommodation arrangements
1.2. Automatically Collected Information
IP address
Browser and operating system information
Device type
Cookie data
Pages visited
Website usage and performance statistics
1.3. Special Categories of Personal Data
During preliminary consultations regarding hair transplantation, beard transplantation, eyebrow transplantation, and other healthcare services, clients may voluntarily provide health-related information or photographs revealing their health conditions.
Such information may qualify as special categories of personal data under Turkish Personal Data Protection Law No. 6698 (KVKK) and is processed only when the applicable legal conditions are met and appropriate security measures are implemented.
2. Purposes of Using Information
The personal information collected may be used for the following purposes:
Responding to consultation and information requests
Communicating with clients
Identifying suitable healthcare institutions and medical specialists
Referring clients to authorized healthcare providers
Forwarding preliminary medical assessment requests to qualified healthcare professionals
Coordinating consultations and appointments with healthcare institutions
Organizing travel, airport transfers, and accommodation services
Providing organizational and communication support before and after medical procedures
Improving user experience and website performance
Sending promotional campaigns, announcements, and informational communications where the necessary permissions have been obtained
Fulfilling applicable legal obligations
CTN Health Group is committed to processing personal data only for specific, explicit, and legitimate purposes, ensuring that such processing is relevant, limited, and proportionate to the intended objectives.
Medical assessments, diagnoses, treatment decisions, and surgical procedures remain the responsibility of the relevant authorized healthcare institutions and qualified medical professionals.
3. Security of Personal Data
CTN Health Group recognizes the importance of protecting personal information against unauthorized access, unlawful processing, misuse, accidental loss, and unauthorized disclosure.
We aim to implement appropriate technical and organizational security measures, including restricting access to authorized personnel, maintaining secure data storage environments, and ensuring compliance with applicable confidentiality obligations.
Particular attention is given to protecting sensitive information, including health-related data and photographs submitted for preliminary medical assessments.
4. Sharing Personal Data with Third Parties
CTN Health Group does not sell personal data or make it available for unauthorized commercial purposes.
However, to provide health tourism consultation, referral, and organizational services, personal information may be shared with the following parties when the applicable legal requirements are satisfied:
Authorized Healthcare Institutions: To facilitate referrals, coordinate appointments, and arrange preliminary medical assessments.
Qualified Medical Professionals: To enable relevant specialists to evaluate clients’ medical inquiries and treatment requests.
Transportation and Accommodation Providers: To coordinate travel arrangements, airport transfers, and accommodation services requested by clients.
Technical Service Providers: To support website hosting, information security, communications, and technical infrastructure.
Authorized Public Institutions and Regulatory Authorities: To comply with legal obligations and respond to lawful official requests.
All data-sharing activities are conducted in accordance with the principles of data minimization, confidentiality, and security.
Special categories of personal data, including health information, are shared only where permitted under the applicable provisions of Turkish Personal Data Protection Law No. 6698.
Where international transfers of personal data are necessary, the applicable legal requirements and safeguards governing cross-border data transfers are observed.
5. Use of Cookies
Our website may use cookies to enhance user experience, maintain website security and functionality, and analyze visitor interactions.
Cookies may be used for the following purposes:
Ensuring the proper functioning of essential website features
Remembering user preferences
Analyzing website traffic
Evaluating website performance
Improving the overall browsing experience
The use of non-essential cookies is subject to user preferences and, where legally required, prior consent.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of specific website features.
6. Data Retention Period
CTN Health Group retains personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal retention requirements.
When the applicable retention period expires or the legal grounds for processing no longer exist, personal data is deleted, destroyed, or anonymized in accordance with relevant regulations.
Users may request the deletion or destruction of their personal data where the applicable legal conditions are satisfied.
7. Legal Basis for Processing Personal Data
Personal data is processed based on the applicable legal grounds established under Articles 5 and 6 of Turkish Personal Data Protection Law No. 6698 (KVKK).
Depending on the nature of the processing activity, these grounds may include:
The establishment or performance of a contract
Compliance with legal obligations
Legitimate interests, where legally permitted
Explicit consent, where required by applicable law
Health information and other special categories of personal data are processed in accordance with the specific legal conditions set out under Article 6 of the KVKK.
8. User Rights
Under Article 11 of Turkish Personal Data Protection Law No. 6698, individuals have the following rights regarding their personal data:
To learn whether their personal data is being processed
To request information if their personal data has been processed
To learn the purpose of processing and whether the data is being used in accordance with that purpose
To know the third parties to whom their personal data has been transferred, domestically or internationally
To request the correction of incomplete or inaccurate personal data
To request the deletion or destruction of personal data when the applicable legal conditions are met
To request notification of correction, deletion, or destruction operations to third parties to whom their data has been transferred
To object to results arising against them through the exclusive analysis of processed data by automated systems
To request compensation for damages resulting from unlawful processing of personal data
To exercise these rights or submit a request regarding your personal information, please contact us.
Email: info@ctnhealthgroup.com
Phone: +90 (547) 407 70 00
9. Changes to the Privacy Policy
CTN Health Group reserves the right to update this Privacy Policy to reflect changes in applicable legislation, service operations, or data protection practices.
Any updated version will become effective upon publication on our website.
Maintaining transparency regarding the collection, processing, and protection of personal information remains one of our fundamental priorities.
10. Contact
For any questions, comments, or requests regarding this Privacy Policy or the processing of personal data in connection with our health tourism consultation and coordination services, please contact us.
CTN Health Group – Health Tourism Consultation & Coordination
Email: info@ctnhealthgroup.com
Phone: +90 (547) 407 70 00
Service Areas: Health Tourism Consultation, Healthcare Provider Referrals, and Medical Journey Coordination